COVID Protocols

Your health and safety are important to us! Here are some rules and guidelines to keep us all safe so that we can enjoy the rest of our amazing 2022 season!

  • Entering the building to attend a TheatreOne event is a declaration of health and an acknowledgment of the risks associated with attending an indoor event. 
  • Proof of vaccination with matching government-issued photo ID will be required in accordance with Provincial Health orders.  
  • Patrons will be asked to show proof of vaccination each time they attend. This will be checked by venue staff. 
  • All staff and volunteers are required to be fully vaccinated. 
  • TheatreOne will adhere to provincial health orders and guidelines which can be found here:
  • Any patron who feels unwell, or has a sick family member at home, will be allowed to exchange their ticket for another ticket to a later performance or a future theatre credit, provided they contact the TheatreOne office in advance of their scheduled performance. Ticket exchange/credit will not be offered retroactively. 
  • Any patron who arrives at the theatre displaying symptoms of illness (such as fever, cough, or sneezing) will not be allowed to attend, and their tickets for that performance will be forfeit. 
  • Hand sanitizer will be available at all entrances, in washrooms, and in public-use areas. All staff, volunteers, and members of the public are encouraged to use hand sanitizer upon entering the building. 
  • All staff, volunteers, and members of the public are required to wear face masks that cover the nose and mouth while visiting the theatre, including while seated during performances. 
  • Seating capacity in the venue for each performance will not exceed current provincial health recommendations, and we ask that you keep two seats between you and the next “bubble”.
  • Physical programmes will not be offered. A link via a QR code will be posted at theatre events. 
  • Any patron who is observed excessively coughing or sneezing before or during the performance may be asked to leave. 
  • TheatreOne will provide contact information from patrons to the BCCDC or local Health Authority if requested for the purposes of contact tracing only.  
  • TheatreOne staff and volunteers will not enter the building if displaying any Covid-19 symptoms, or if not in good health.  

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